Did you watch Panorama?
A recent BBC Panorama exposed troubling estate agent practices -such as pressure selling, poor service, and broken trust. At Property Connections, we do things differently. No sales targets, no pushy tactics—just honest, people-first service from start to finish. Here's how we're different and changing the game.
Panorama Exposes Estate Agent Shortcomings — Why Property Connections Is Built Differently
A recent BBC Panorama programme has once again shone a spotlight on some of the worrying practices taking place within the UK estate agency industry. Companies were brought into focus, with stories including lack of communication, pressure selling, and questionable advice which all contribute to a property market that, for many, feels more like a stressful gamble than a smooth, supported journey.
If you watched the episode, you’ll understand why so many homeowners feel wary of estate agents. It raised real concerns about how sellers are being treated and whether their best interests are truly at the heart of the process.
At Property Connections, we want to make one thing very clear: WE ARE NOT LIKE THEM!
What Went Wrong: Targets, Turnover, and a Lack of Trust
The Panorama investigation uncovered widespread issues across several well-known agencies: high-pressure sales tactics, rushed service, and aggressive upselling.
Many sellers were lured by low-cost, fixed-fee packages, only to feel abandoned after payment with no guarantee of a sale. One of the UK's largest estate agencies faced criticism for pressuring clients to use their in-house mortgage advisors and solicitors, leaving many feeling they had no genuine choice.
These practices have tarnished the reputation of estate agents:
- Chasing targets instead of building trust
- Recommending services for commission, not client need
- Prioritising volume over quality
This is not how property should be handled. Selling a home is significant. It deserves care, clarity, and respect.
Why Property Connections Is Different
We launched Property Connections to challenge these norms. We’ve built our business around a totally different approach — one that puts relationships over revenue and people before profit.
Here’s what we stand for:
- No Sales Targets
Our team isn’t under pressure to hit numbers. That means we focus on what’s best for you, not what looks good on a spreadsheet.
- No Pushy Recommendations
We work with brilliant solicitors and mortgage advisors and we’re happy to recommend them if you need a helping hand. But we’ll never push you into using someone. If you’ve got your own trusted professionals, that’s great and we’ll work with whoever you choose.
- It’s All About the Fit
We won’t twist your arm to list your property with us. If we’re the right fit for your goals and values, then we’ll work together. Simple as that. We let our results and our relationships do the talking.
A Full-Service Approach, With You Every Step of the Way
From day one, we focus on helping you get the best possible outcome — from the way your home is marketed right through to the final stages of your sale.
We don’t just throw up a listing and hope for the best. We take the time to understand what makes your property special. We craft thoughtful, effective marketing to reach the right buyers. And we stay by your side throughout, offering honest guidance, clear updates, and full support right up to completion day.
You won’t be passed from person to person, and you won’t be left wondering what’s happening with your sale. We’re with you from the start to the end.
Want a Better Experience?
The Panorama programme might have highlighted the problems in the industry, but we believe in offering a better path. At Property Connections, we’re proof that estate agents can be honest, people-focused, and genuinely helpful.
If you’re thinking about selling your home and want an agency that treats you like a person and not a transaction, we’d love to chat. No pressure, no targets. Just real support, the way it should be.
📞 Contact Property Connections today for expert advice, local knowledge, and a team that puts your goals first.
Call us: 01506 650 550
Email us: info@propertyconnections.uk.com
Visit us: 80 North Bridge Street, Bathgate EH48 4PN